Your satisfaction is guaranteed. If you are not completely satisfied with any part of your service we will coordinate a re-clean of the missed area/task for you at no charge. If you are home and notice that the cleaner overlooked something please don’t keep it to yourself! Feel free to ask them to re-clean the area or call our office before the cleaner leaves your home. We do not do refunds, only recleans!
Whystle has a 24 HOUR WARRANTY PERIOD from the day of completion of the cleaning. If we have missed an area, damaged or broken an item, please call within that time frame and we’ll relay the information to your referred domestic worker. Complaints filed more than 24 hours after the completion of cleaning fall outside the warranty period, and unfortunately may not be covered. Whystle will not be held responsible for repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly or usage. For vacation rental/property managers, Whystle is not responsible for loss of revenue from potential guests – we simply refer housekeepers to your home and help coordinate the cleaning service. We have no control over how you handle your guests.
Appointment Arrival Time Windows
If you wish to be present during the cleaning visit, please be advised that we provide arrival windows of 1 hour, such as between 8-9AM, 3-4PM, etc. Many things can affect our schedules, such as cancellations, lockouts etc. If the referred domestic cleaner happens to be running late to your appointment, don’t worry we’ll contact you on their behalf as soon as possible and provided with a new expected time of arrival.
You are free to ask your referred domestic cleaner to do whatever you need. However, please note that most domestic workers will NOT agree to use tall ladders or move any heavy furniture. These types of activities put the workers in danger of back injury or could even damage something in your home such as scratches on your wood floors. If you would like the cleaner to clean behind appliances (such as behind or under refrigerators, ovens, sofas, or other furniture), please move it prior to the cleaning visit to allow access to the area.
Although it’s not necessary to tip the cleaning crew, it’s a great way to say job well done!
Pets and Minors
While the housekepper will do the best they can to be aware of the Customer’s pets/minors, the Customer will be responsible for watching and managing any minors or pets during the cleaning process.
A $30 fee will be assessed in the event that the housekeeper arrives and is unable to access the premises. This fee is in place to cover expenses they incur for lost travel time and fuel.
Any appointment cancelled within 24 hours of the cleaning appointment will be subject to a $30 cancellation fee. To the same effect, if a cleaning is cancelled or rescheduled by us without reasonable notice we will provide a discount to the client for the cleaning job.
Changes To Requested Services
If the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first contact Bluebird Maids by telephone. We’ll speak with the referred housekeeper on your behalf, who may or may not agree to provide the additional services. The housekeeper is not required to agree to any changes to the service being provided.
The actual price payable by the Customer is calculated on the total number of rooms in the household. Any price quoted by Whystle is an estimate only based on Whystle’ experience, without inspection, and based on information provided by the Customer. If when the crew gets to the job and it is apparent that the actual cost of the Service will exceed the quote provided by Whystle (i.e. more bedrooms than originally reported, actually a Move In/Move Out job, etc.), Bluebird Maids will provide the Customer with the option to pay an increased fee to complete the Service, or pay the quoted amount without the Service being completed.
The Customer agrees to pay the price quoted by Whystle and will have acceptable payment method on file prior to the Service Time, unless otherwise agreed in advance with Whystle. If no payment has been made by the Service Time, Whystle will use reasonable measures to contact the Customer for updated payment information. In the event that Whystle cannot contact the Customer or payment information is not secured by the Service Time, the cleaning may be cancelled completely.
This Agreement may be terminated by the Customer by providing at least 24 hours notice prior to the Service Time. Whystle may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement.
Customer Representations and Warranties
The Customer represents and warrants that: it will provide a safe working environment at the Premises for the Referred Cleaner to perform the Service; the Referred Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service; it will provide the Referred Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Referred Cleaner to provide the Service; it is authorized to use the Premises and obtain the provision of Service; if the Customer requires the Referred Cleaner to clean behind or under any heavy items (e.g. a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the Service; and it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewelry, works of art, antiques, or items of sentimental value prior to the commencement of the Service.
The Customer acknowledges that any information provided by the Customer may be used by Whystle for the purpose of providing the Service. We hate spam too, so Whystle agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law). Whystle will take all reasonable precautions to protect personal information provided by the Customer from loss, misuse, unauthorized access or disclosure, alteration or destruction.