After entering your zip code on our online booking page, you will be able to view and select available appointment times from our online calendar.

After selecting your cleaning details and appointment date/time, we require a credit or debit card to reserve your appointment. Your card will not be charged upon booking. After your appointment is completed, payment will be collected from the provided card and an email receipt will be sent to you, detailing the service and payment amount.

Yes. All cleaning providers arrive with all the cleaning supplies and equipment needed to make your house shine! If, however, you would like them to use your cleaning supplies or equipment (vacuum), simply tell your cleaning provider when they arrive for your appointment.

No. You can simply send us entry instructions via our online booking form, by email, or call us and we can make that arrangement for you!

Our cleaning providers do not use ladders or move anything heavier than 30 lbs. If you would like your cleaners to clean behind large items such as an oven, refrigerator, or large furniture, please move those items prior to your appointment to allow access to the area.

Pet waste is not a service that is provided. If there is pet waste on any surfaces, the cleaners will do their best to clean around the waste. If there is excessive waste, the appointment will be cancelled and a late cancellation fee of $100 will be charged.

If there is a breakage or loss during your cleaning, notification of such an event must be made to Whystle within 48 hours of service, by email or phone. Once Whystle receives your notification, a form will be sent to you to be filled out. Please note that the form needs to be received within 10 days after the incident occurs.

We accept all major credit cards and debit cards for payment. Payment will only be collected after your cleaning service has been completed. Cash and check are not accepted.

Flat-rate quotes are based on the number of bedrooms and bathrooms in your home. To view estimated pricing for your home, go to our online booking form and select the number of bedrooms and bathrooms in your home. As you do so, the price displayed on our website will change accordingly. There are no surprises with pricing. It’s as simple as that.

For special cases like pet waste, extremely large homes, very dirty homes, or homes that have not been cleaned in a long time, the quote will be adjusted in consideration of those conditions. Flat rate pricing does not include services such as picking up clutter, organization, deep cleaning of surfaces that have not been cleaned for a long time, trash removal, mold removal, cleaning mold, pet waste, human waste, and any other similar condition. Services to address such conditions might be able to be added to a service, but at an additional rate. Some conditions in a home are not serviceable.

If you have a discount or coupon code, you can enter it when booking online or tell us the code while booking over the phone. Please note that only one discount can be applied per cleaning and a discount or coupon code can only be used once per household.

Yes. A quote is an estimated price based on the details you have provided about your home. It is not a guaranteed price. Flat-rate quotes are based on the number of bedrooms and bathrooms in your home, as well as the square footage of the home. If you do not provide full and accurate details of the size of your home, the quote will be adjusted as needed. To view estimated pricing for your home, go to our online booking form and select the number of bedrooms and bathrooms in your home. As you do so, the price displayed on our website will change accordingly. There are no surprises with pricing. It’s as simple as that.

If there are areas in your house that you do not want to have cleaned, you must still select the total number of bedrooms and bathrooms in the home. ** Then be sure to note in the “comments” section on the booking form the areas that you do not want to have cleaned. Shortly after booking the appointment you will receive an updated booking email with updated pricing if an adjustment has been made for the areas you have removed from your service.

For special cases like extremely large homes, very dirty homes, or homes that have not been cleaned in a long time, the quote will be adjusted in consideration of those conditions. Flat rate pricing does not include services such as picking up clutter, organization, deep cleaning of surfaces that have not been cleaned for a long time, trash removal, mold removal, cleaning mold, pet waste, human waste, and any other similar condition. Services to address such conditions might be able to be added to a service on a case-by-case basis, but at an additional rate. Some conditions in a home are not serviceable.

Any move in/out or deep cleaning service that includes additional add-on services will not include a recurring discount. Due to the amount of work needed for these types of cleanings, the appointment would be at regular price.

There is no add-on charge if you have pets in the home. The additional cost may be increased if any pets leave excessive hair or dander throughout the home.